Privacy Policy

Introduction

Thank you for visiting www.advate.co.uk or www.haemophiliacare.co.uk. These sites are owned and operated by Baxter. For purposes of the policy, references to "we," "our," and "us" mean Baxter.

This site provides a wide range of information to our site's visitors, including information about Haemophilia A, recombinant treatment, as well as healthcare conditions related to Haemophilia A and our related therapies and services. Like many websites, we also collect information from our visitors, including personally identifiable information (your full name, email address) and non-personally identifiable information (e.g. cumulative statistics about what parts of our site are most popular). This privacy policy is designed to tell you about our information collection practices at these sites - that is, the way we collect information; what kinds of information we collect; why we collect information; how we use information we collect; with whom we share information we collect; how you can access, amend, and delete information we collect from you; and what kinds of security we use to protect information you provide.

Before using these sites - and particularly before submitting personally identifiable information via these sites - you should read this entire policy. Use of these sites constitutes your agreement to the terms of this policy. If the terms and conditions of the policy are not acceptable to you, do not submit any personally identifiable information via these sites. You may contact us by telephone or email.

Scope of Policy

Please be aware that this policy applies only to this site. Within this site, you may see links or references to other web sites, which are not covered by this policy and are likely to have different information practices.  We therefore encourage you to read the privacy policy of each web site you visit. We provide these references and links for your convenience; they should not be construed as an endorsement of such sites, their content, or their information practices. You are solely responsible for any interactions you may have with such web sites.

Active Information Collection

These sites collect information from their visitors in two ways: actively and passively. Active information collection refers to instances in which we gather information from you when you fill it in and send it to us, such as by completing a registration form, signing up for an electronic newsletter, or sending us a message via an email reply mechanism provided by this site. Active information collection can include both personally identifiable information (e.g. your full name or information that is unique to you) and non-personally identifiable information (e.g. if we were to ask for your first name and a list of the top three things you like about our site). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection practices).

We have summarised below the primary means of active information collection at advate.co.uk or haemophiliacare.co.uk. By submitting such information at these various information collection points, you specifically consent to the collection, use, and dissemination of such information in accordance with this policy.  At each of the active information collection points of advate.co.uk or haemophiliacare.co.uk we have marked which information is required and which is optional. Unless otherwise specified below, failure to provide required information might mean that you cannot participate in the identified activity nor have access to the site. Failure to provide optional information will not prevent your participation in the identified activity or prevent your access to the site, but it may inhibit our ability to customise the site for you and better understand your interests and needs.

Registration Information

If you are interested in receiving electronic updates, alerts, and other information from us regarding this site and our services, you must provide us with an email address. If you prefer to receive such information at home via postal delivery, you must provide us with your home address.

Feedback Information

We welcome your comments and feedback regarding this site and our products, services and programs. These sites provide an email contact that permits you to send us your own email address, comments, and any other information you choose to include. Email submitted may not be secure. As a result, you should carefully consider what information you wish to send to us via email.

These sites post a feedback form for you to use in submitting comments; we will typically ask you to provide personally identifiable information such as your name, email address, and comments, as well as demographic information. We use the information you decide to send us to follow up with you regarding your comments, improve our products and services, and better understand our customers. Information you provide in a feedback form is typically all optional, although you will need to provide us with contact information if you would like us to send a response.

Inquiry Forms/Requests for Information

If you would like to request more information about our therapies and services, this site provides a contact email and telephone number. If you do require further information we will typically require you to provide us with your full name, email address, and postal address. In addition, during any correspondence we might ask for other kinds of information, including your phone number, your profession, and your work contact/details of your company. This information is used to respond more appropriately to your inquiries and to better understand our customers' needs.

Passive Information Collection

We may use special technologies to passively collect information while you are visiting advate.co.uk or haemophiliacare.co.uk (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of non-personally identifiable information, including your Internet domain name, the type of web browser you use, the operating system you use, the date and time you visit advate.co.uk, the specific pages you visit, and the address of the web site you visited prior to entering advate.co.uk or haemophiliacare.co.uk. We do not link this passively collected, non-personally identifiable information with personally identifiable information that you may have actively provided elsewhere on this site. We reserve the right to share with third parties, including our business partners and advertisers, the anonymous aggregated information that we have passively collected via this site.

We have summarised below the primary means of passive information collection at our site.

Cookies

These sites use cookies, which are small text files that store non-personally identifiable information about you, either temporarily in connection with your Internet Protocol (IP) address (known as a temporary or session cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a permanent or persistent cookie). These sites use session cookies so that you do not have to fill in the same information from page to page within advate.co.uk or haemophiliacare.co.uk. If you elect not to receive cookies, you may be able to view some, but not all, of the content on these sites.

Internet Protocol (IP) Addresses

These sites use Internet protocol (IP) addresses. IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect much of the same information we collect through cookies, including browser type, what pages you visit, and how long you stay on the site. In general, IP addresses allow us to identify problems with our servers, prepare cumulative demographic information and other information regarding the use of this site, and improve the functions of this site.

Web Beacons

Our web pages contain electronic images (called a ‘single-pixel gif’ or ‘Web beacon’) that allow us to count page views or to access our cookies. In general, any electronic image viewed as part of a Web page, can act as a Web beacon. Web beacons are typically very small, 1 by 1 pixel size, banner like files, but their presence can be easily seen within Internet Explorer by clicking on ‘View’ and then on ‘Source’. Web beacons are so small in order not to use valuable space on the computer screen that is better used to display helpful content. We also may include Web beacons in HTML formatted newsletters containing graphics that we send to opt-in subscribers in order to count how many newsletters have been read. Our Web beacons do not collect, gather, monitor or share any personal information about our web site visitors. They are just the techniques we use to compile our anonymous, aggregated statistics about website usage.

What We Do with Your Information

The personally identifiable information we collect from you will only be used and disclosed in accordance with this policy or as specifically disclosed to you at the time you provide the information. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third parties other than as described in this policy. In order to fulfil your requests we may disclose your data to third parties who provide services to us, but if we do so, we will ensure that they treat your data as securely as we do.  We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information regarding site usage, traffic patterns, demographics, and other statistics about our site or those from whom we collect information via advate.co.uk or haemophiliacare.co.uk. We reserve the right to use or disclose personal information provided via this site as necessary to respond to your requests, comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the site and the safety of its users.

Opting Out

We do not seek to collect personally identifiable information from you that you do not want collected. To that end, we indicate at all active information collection points whether requested information is required or optional. We also attempt to tell you at the point of collection and in this policy what the consequences will be (e.g., inability to access important functions of the site, less tailoring of information to match your interests, etc.) if you do not provide the required or optional information. When you submit personally identifiable information via this site, whether such information is required or optional, you consent to its disclosure and use in accordance with this privacy policy. If you ever decide that you do not wish to receive information from us regarding our products and services, you may opt out of receiving this information by contacting us.

Information Access

We take reasonable steps to ensure that personally identifiable information that you send us via this site is accurate, current, and complete. To that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us.

To respond to your requests or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorised to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardise another person's privacy; would violate any applicable local or foreign law, regulation, or directive; or would unreasonably burden this site.

Data Security

Although we take reasonable steps to protect the personally identifiable information that you provide via this site, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather.

This Site is Not Intended for Use by Children

This site is not directed to, and does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category we will take reasonable steps to delete that information.

Contact Us/Enforcement of Privacy Policy

If you have any questions, comments, concerns or complaints about this Policy or the information practices of this site, you can submit an inquiry via Baxter's online Privacy Complaint Form or contact us. We will take reasonable steps to respond to your inquiry and remedy problems you bring to our attention.

Changes to This Policy

We reserve the right to change this Policy at any time and at our sole discretion. If we do change the Policy, the new Policy will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Policy. We want you to know, however, that before we use or disclose your previously collected personally identifiable information in a materially different manner from that to which you agreed, we will first secure your affirmative consent for such use or disclosure. Without such consent, we will use your personally identifiable information in accordance with the Policy in effect at the time we collected the information. We encourage you to check this Policy periodically and - at a minimum - before each instance in which you provide personally identifiable information via this site.

This policy was last revised on 9th December 2008.